Phone Numbers for Navy Federal Credit Union
Services
Toll-Free in the U.S. 1-888-842-6328
Member & Account Services
| Hours (Shown are Eastern Time) | Phone Numbers |
|---|---|
| 24-hour service | 1-888-842-6328 |
Mortgage Services
| Hours (Shown are Eastern Time) | Phone Numbers |
|---|---|
| Mortgage Applications 7 AM to midnight, Monday through Saturday 9 AM to midnight, Sunday | 1-888-842-6328 |
| Mortgage Servicing 7 AM to midnight, Monday through Saturday Noon to midnight, Sunday | 1-888-842-6328 (after authenticating, say "Mortgage" at the prompt) |
Certificate & IRA Services
| Hours (Shown are Eastern Time) | Phone Numbers |
|---|---|
| 7:30 AM to 11 PM, Monday through Saturday 10 AM to 6:30 PM, Sunday | Phone: 1-888-842-6328 (after authenticating, say "Certificates" or "IRA" at the prompt) Fax: 703-206-4250 |
Deposit Trust Section
| Hours (Shown are Eastern Time) | Phone Numbers |
|---|---|
| 8 AM to 6 PM, Monday through Saturday 8 AM to 3 PM, Saturday | Phone: 1-888-842-6328 Fax: 703-206-3724 |
Check Reorder: Checking, Checking Line of Credit & MMSA
| Hours (Shown are Eastern Time) | Phone Numbers |
|---|---|
| 24-hour service through Harland Clarke | 1-888-842-6328 (after authenticating, say "Checking" at the prompt) |
Navy Federal Investment Services (NFIS)
| Hours (Shown are Eastern Time) | Phone Numbers |
|---|---|
| 8 AM to 8 PM, Monday through Friday | 1-877-221-8108 Navy Federal Investment Services (NFIS) website |
Navy Federal Financial Group (NFFG)
| Hours (Shown are Eastern Time) | Phone Numbers |
|---|---|
| 8 AM to 8 PM, Monday through Friday | 1-877-221-8108 |
Accidental Death & Dismemberment (AD&D)
Applications: 1-800-233-3577
Claims/Policy Changes: 1-800-779-5433
Online Banking: Password and Enrollment Assistance
| Hours (Shown are Eastern Time) | Phone Numbers |
|---|---|
| 24/7 | 1-888-842-6328 (after authenticating, say "Technical Support" at the prompt) |
Navy Federal Online® Bill Pay
| Hours (Shown are Eastern Time) | Phone Numbers |
|---|---|
| CheckFree Corporation: 7 AM to 1 AM | 1-888-560-8031 |
Personal Finance Management
| Hours (Shown are Eastern Time) | Phone Numbers |
|---|---|
| 8 AM to 4:30 PM, Monday through Friday Please have your Access Number or account number available when calling. Toll-free service available in U.S., Puerto Rico and Guam. | 1-888-503-7106 (toll-free) 703-255-8492 (local in metro Washington, DC) |
Business Solutions
| Hours (Shown are Eastern Time) | Phone Numbers |
|---|---|
| 9 AM to 5 PM, ET, Monday through Friday | 1-877-418-1462 |
Telecommunications Relay Service (TRS)
| Hours (Shown are Eastern Time) | Phone Numbers |
|---|---|
| 24-hour service | To automatically connect to a TRS operator when contacting us, please dial 711 first. For more information, visit the Federal Communications Commission (FCC). |
LendKey Student Loans
| Hours (Shown are Eastern Time) | Phone Numbers |
|---|---|
| 8 AM to 8 PM, Monday through Friday | 1-877-304-9302 |
International
To call us from overseas, you can dial the toll-free number for your country listed in the chart below.
For the nations not listed, you can dial the Direct Inward Dial (DID) number at +1 703-255-8837 to reach Navy Federal’s Contact Center, in which case an international toll charge will incur.
The “+” indicates the international dialing prefix. From most European countries, dial 00.
| Country | Local Toll-Free Number |
|---|---|
| Germany | 08006738058 |
| Italy | 800180090 |
| Japan | 006633814965 |
| Netherlands | 8003949057 |
| South Korea | 00798142038045 |
| United Kingdom | 08003683034 |